DIGITAL TECHNOLOGIES AND RURAL PUBLIC SERVICE QUALITY: AN EMPIRICAL ECONOMETRIC ANALYSIS

Abstract

This study examines the impact of digital technologies on the quality, efficiency, and sustainability of public utility
services in rural areas, with particular emphasis on Uzbekistan. In the context of the modern digital economy, the digital
transformation of rural infrastructure has become increasingly important for improving living standards and supporting
sustainable economic development. The research develops an empirical econometric framework to analyze how digital
technology adoption, infrastructure investment, and internet accessibility influence the efficiency and quality of rural public
utility services. Quantitative methods, including statistical analysis and multiple linear regression modeling, are applied to
identify the main determinants of service performance. The findings provide empirical evidence that digital technologies
positively affect rural utility systems by reducing operational losses, improving payment collection efficiency, strengthening
monitoring and transparency, and increasing service reliability. In addition, the study highlights the strategic importance of
smart metering systems, automated billing platforms, real-time monitoring technologies, and digital management systems
in enhancing operational efficiency and supporting sustainable rural development.