CHANGE MANAGEMENT DURING QUALITY ASSURANCE REFORM IN HIGHER EDUCATION INSTITUTIONS
DOI:
https://doi.org/10.5281/zenodo.20715816Keywords:
change management, quality assurance reform, higher education, Kotter model, Lewin model, ADKAR, faculty resistance, accreditation.Abstract
Higher education institutions are increasingly implementing quality assurance (QA) reforms in
response to evolving accreditation requirements and growing demands for educational accountability. This
study examines the role of change management in the successful implementation of QA reforms by applying
Lewin’s Three-Stage Model, Kotter’s Eight-Step Model, and the ADKAR framework. Based on a review of
empirical studies conducted between 2018 and 2025, the findings indicate that faculty resistance is a major
barrier, while management support is the strongest predictor of reform success. The study concludes that QA
reform is primarily a human-centered change process requiring structured and culturally sensitive management
approaches.
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